At Weed Plug, we stand behind the quality of our cannabis products and the integrity of our delivery system. That’s why every order is backed by our 30-Day Refund and Return Policy, designed to protect your investment and give you full peace of mind.

If your order is lost, delayed, seized, or simply not what you expected — we’ve got you covered with a clear and fair refund or replacement process.

🔄 When You’re Eligible for a Refund or Replacement

We’ve made our eligibility rules simple and transparent. If any of the following issues occur, you qualify for a full refund or a free replacement — your choice.

  • Non-Delivery of Order
    If your order fails to arrive within the promised timeframe due to courier error, customs delays, or shipping issues, you are eligible for a 100% refund or reshipment.
  • Product Damaged During Shipping
    If your product arrives visibly damaged, opened, crushed, or leaking, contact us immediately with a photo, and we’ll resend your order at no extra cost or refund you fully.
  • Seizure by Customs (International Orders)
    In rare cases where customs intercept or seize your package, we will reship your order one time, free of charge, using adjusted stealth packaging. If the second attempt fails, you may opt for a refund.
  • Wrong Product or Quantity Received
    If your package includes the incorrect strain, product type, or quantity, let us know within 7 days. We will correct the mistake by sending the missing or correct items at no cost.
  • Order Not as Described
    If the product quality doesn’t match what was advertised (e.g., wrong potency, type, or lab profile), we’ll investigate and offer either store credit, refund, or replacement.
  • Failed or Unconfirmed Payment
    If you’ve made a payment that wasn’t confirmed or was lost in transit (e.g., crypto delays or Zelle errors), our payment team will work with you to either recover the funds or cancel the order and refund you if payment later clears unexpectedly.

🧾 What We Require to Process a Refund or Return

To protect both your rights and ours, we ask that you provide some basic verification so we can process your request smoothly.

  • Proof of Payment
    Include a screenshot, transaction ID, or confirmation of your payment (Bitcoin hash, Zelle receipt, etc.).
  • Order Number or Tracking ID
    This helps us pull up your shipping records instantly and confirm what happened with your order.
  • Photo Evidence (if applicable)
    If your item arrived damaged or was the wrong product, include clear photos of the packaging and item for our logistics team to assess the issue.
  • Refund or Reshipment Preference
    Let us know whether you’d like a full refund, partial refund, store credit, or a replacement shipment — we’ll honor your preference wherever possible.
  • Submission Within 30 Days
    All refund and return requests must be made within 30 days of your delivery or expected delivery date.

💵 How Refunds Are Issued

We tailor our refund process to match the payment method you used, making returns simple and secure.

  • Bitcoin (BTC) Refunds
    Refunds for crypto payments are returned in BTC at the current market rate or as store credit. We may also offer the option of a replacement shipment of equivalent value.
  • Zelle, CashApp, or Bank Transfer
    Refunds will be sent back to the same account or payment handle used, typically within 2–3 business days.
  • Western Union
    For Western Union customers, we’ll coordinate the refund via your preferred method (WU pickup, store credit, or bank transfer) depending on your region.
  • Partial Refunds & Store Credit
    In cases where only part of your order was affected, we may offer a partial refund or bonus credit toward your next order.

🚫 What’s Not Eligible for Refund

While we aim to keep our policy flexible, there are certain conditions under which a refund or return may not be approved.

  • Incorrect Address Provided by Customer
    If you entered the wrong shipping address and your order is lost or delivered to the wrong person, we are not responsible for refund or reshipment.
  • Refusal to Provide Proof
    We cannot issue refunds without basic order verification or evidence of an issue. This protects our system from abuse.
  • 30-Day Policy Expiration
    Refund or return requests made after 30 days of delivery or attempted delivery will no longer be eligible for processing.
  • Resale or Opened Products
    Products that have been partially used or resold cannot be returned unless they arrived defective or damaged.

📦 Our Reshipment Guarantee

In many cases, we offer a free reshipment before issuing a refund, especially for high-value or international orders.

  • One-Time Free Reship
    If your order is lost, delayed, or seized, we’ll send it again — discreetly — using a modified shipping method.
  • Priority Handling on Reshipped Orders
    Replacement orders are fast-tracked and prioritized, with upgraded stealth packaging to maximize delivery success.
  • Tracking & Support on Reshipments
    You’ll receive full tracking and delivery assistance on your replacement order, just like your original purchase.

🕐 Processing Time for Refunds & Returns

We strive to make every refund or return process fast, fair, and frustration-free.

  • Initial Response Within 24 Hours
    Once you submit your request, we respond within 24 hours (usually faster) to begin processing.
  • Resolution Within 3–5 Business Days
    Most refunds or replacements are approved and finalized within a few business days, depending on your location and the payment method used.